What People Say About SEND@Heart
At SEND@Heart, we are deeply committed to supporting parents and children navigating the world of Special Educational Needs (SEND). But don’t just take our word for it—hear from those whose lives have been positively impacted by our work. Each testimonial below is a heartfelt reflection of the difference compassionate guidance, expert advice and unwavering support can make.
Thoughts from Young People
I always thought I was just 'different' in a bad way. But Ms J helped me understand that my brain just works differently—and that’s okay. Now, I feel more confident.
— Thomas, Age 11
I didn’t know how to ask for help. You always made me feel like it was okay to ask. I loved how you listened to me and found fun ways to help me understand things. You made me feel so much better about school!
- Lily, Age 8
You always listened and you helped me find ways to handle my problems. Now, I feel confident and I am more calm. - Zach, Age 9
You are so patient and kind. You gave me my confidence back. Thank you for making me believe in myself. - Ava, Age 10
Testimonials from Parents and Families
When we first met, my family was overwhelmed and unsure about how to navigate our child's educational needs. Your compassionate approach and deep understanding were a breath of fresh air. I recall the moment you sat with us and patiently walked us through the process of obtaining an EHCP for our child. You listened and addressed our concerns with such empathy. You made us feel supported and valued. Thanks to your guidance, we’ve not only gained clarity but also a sense of hope. You have profoundly impacted our lives and we are forever grateful.
- Sam, Parent of Y2 child
Looking back, I’m overwhelmed with gratitude for how you’ve guided our family. Your patience and ability to truly listen made us feel supported during what could have been an incredibly isolating time. You turned complex challenges into manageable steps, helping us secure the right support for our child. We always felt like you were genuinely invested in our child’s success, and words are not enough to say how much that means to us.
- Tricia, Parent of Child In Reception
Words from Educators and Professionals
I would just like to say a big thank you. You are such a kind, caring person and you have made such an impact on my confidence. You always made me feel like I mattered and that I make a difference to the children.
- Teacher, Primary School
Thank you so much for always listening to me and giving me your time and attention. You have been beyond just a work colleague. You have made such an impact on our school and things won't be the same without you.
- Teaching Assistant, Primary School
Thank you for all you have taught me, for believing in me and for trusting me. Thank you for showing me and modelling to me how to do things - I value it so much. You are rare and so precious!
- Teaching Assistant, Primary School
Your ability to connect with both students and teachers, and to provide practical support, has been instrumental in helping me grow as an educator. Your impact extends beyond just my classroom; it has positively influenced the entire school community.
- Teacher, Primary School
Ms Joseph-Williams exhibits a quiet, gentle controlled manner in class. She is singularly sensitive to the needs of the children and she has a warm, caring approach. She is totally reliable and professional in her work and her teaching demonstrates originality and dedication to the children's needs. Ms Joseph-Williams travelled with the Y6 group on their school trip to the Netherlands where she provided invaluable leadership, particularly in managing a pupil's severe medical emergency. Finally, most tellingly and importantly, Ms Joseph-Williams professional qualities have been praised and recognised not just by the parents of the children in her care but also by her colleagues. She is an exceptionally calm, concerned listener and respondent, harbouring a sound personal philosophy which she will happily share, yet never become embroiled in polemic. She is articulate, dignified and an exemplar of the good educational practice she encourages in others.
- Head Teacher, Primary School
Your ability to read the room and offer measured, empathetic responses has not only set a high standard for our team but has also fostered a culture of compassion and excellence. Your leadership and mentorship have been pivotal in shaping our approach to special needs education.
- Head Teacher, Primary School
You transformed our SEND provision beyond recognition and have been an invaluable member of the team. Thank you for your hard work, your dedication and professionalism. Nobody is in any doubt about the huge impact you have made on the school, countless families and staff. Your gentleness, kindness, compassion and sense of justice shine through in everything you do. It's such a rare quality you have of holding people like you do. I feel enormously privileged to have known and worked with you.
- Senior Leader, Primary School
In the years we’ve worked with you, your impact on special education has been remarkable. Your expertise and leadership were invaluable and in particular your ability to forge supportive relationships with parents of children with SEND. Your tireless advocacy has set new benchmarks for what can be achieved in inclusive education and the number of parents and SENCOs that sing your praises, speaks volumes about your dedication and commitment to the field of SEND.
Local Authority Inclusion team
I had the pleasure of working with you for many years. Your empathetic approach stood out in every interaction. Your ability to communicate complex information clearly and compassionately was instrumental in building trust and achieving successful outcomes for countless children. I always had complete confidence in your ability to mediate and translate professional advice for the best outcomes for families/children with SEND. Your contributions set a high standard for professional excellence.
Educational Psychologist
Genevieve demonstrates very effective leadership skills in supporting all staff to implement school policy and to ensure that the school is fully inclusive. Her detailed knowledge of the needs and progress of the SEN pupils enables her to be an excellent advocate for the pupils and their families. The management of SEND is outstanding. There is clear evidence to support the overall judgement of great inclusive practice.
- Ofsted inspector, SEND Review
I have been an educational psychologist for 11 years and prior to that was a teacher, deputy head teacher and a head teacher. Ms Joseph-Williams is supportive and extremely professional in her dealings with parents and other colleagues. She is thorough, hard-working and shows integrity in the way she carries through commitments made to others. She is also thoughtful and intelligent in the way she addresses complex problems in her role as SENCO. I have no hesitation in recommending her for any post that involves teaching and working with children and young people.
- Educational Psychologist